Delivery & Return Policy

Delivery & Assembly in U.A.E. 

We provide free delivery for purchases over 2500 AED to Ajman, Sharjah, Dubai and selected areas of Abu Dhabi. For purchases under 2500 AED, a delivery charge of 200 AED is applicable 

For other Emirates and G.C.C. countries, delivery, packing and customs will be quoted separately. 

Our after-sales service team will call you within 24 hours of payment being received to book delivery. Upon booking, you must inform us of any restrictions at the delivery address, for example, restricted access to the property or lift access to upper floors 

We do not collect or dispose of unwanted furniture. 

We are unable to hang wall-mounted products or fittings or connect any electrical items. Items that require assembly such as bed frames are included in the delivery charge.

Refund are permitted only if item is found to be damaged or defective during delivery time and if such a damage or defect cannot be rectified by Design Factory Dubai L.L.C.. Such a damage or defect should be notified immediately to the delivery technician and the customer service team at the time of delivery. In any other case there shall be no refunds.

These are the locations we will not deliver to: 

Khalifa City A, Mussafah, GAMCO (Gulf Aircraft maintenance co), Airport terminal 1, After airport site office, Al Bahia, Al Khatam, Al Khanza, Al Raha, Al Rahba, Al Saad, Al Samha, Al Sila, Al Watba, Areas starting with telephone number 51*******, Bainoona, Baniyas, Beda Zayed, Buhasa, Ghayati, Habshan, Jabel Dhana, Journ ya Four, Liwa, Madinat Zayed City, Mafraq, Mirfa, Mohd Bin Zayed City, Ruwais, Sahamah, Sila, Suwehan, Tarif, Taweelah, Yahar, Asab, Yas Island, Gandoot, Sir Baniyas, Guwaifath, Das Island, Musaffah-ICAD City 2, Al Wagan, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill, Meyzad (after camp). 

Deliveries cannot be made to islands that come under Abu Dhabi jurisdiction or to all security controlled zones and defense areas. 

As an alternative arrangement, these shipments can be held at a location in Abu Dhabi for the consignee's collection. 
Non-delivery areas in Al Ain/Ajman/Umm Al Quwain/Fujairah/Ras Al Khaimah vicinity: 

Al Wagan, Al Hayer, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill, Meyzad (after camp), Adan, Al Jeer, Shamm, Khath, Burairath, Siji Al Hail (Crushers/dusan site), Shahma residential area (Dhaid) 

Exchange Policy for U.A.E. Customers

At Design Factory Dubai L.L.C.., we try to be as flexible as possible. Should you discover that you are not 100% satisfied with your purchase we will happily exchange the item once or, you can choose to return the item and receive a credit note for use in-store for the purchased amount - valid for 6 months from the initial date of purchase. Collection and/or re-delivery of products is chargeable at AED 200 

Design Factory Dubai L.L.C.. has a strict no refund policy

Any item returned not in its original condition, damaged, missing parts will not be eligible for exchange or credit note

Kindly keep and present your original receipt upon request

Delivery charges are unfortunately non-refundable

For any exchange or credit note, an additional delivery fee of 200 AED will apply if collected/delivered by us

Should you choose to cancel your order on delivery, a 200 AED delivery fee applies that must be paid to the driver by cash on delivery.

*If the product is too large to be taken into your property or fit into an elevator and needs to be taken up a building stairway, an additional charge for labour will be applied.

We cannot accept responsibility for damages while items are being carried in such cases and the responsibility is with the purchaser

We would advise any customer is to visit our warehouse in case of any sizing doubts for access into your property 

Any product, customised by request is strictly not eligible for exchange or credit note

Once an order is placed, we will store the item for a maximum of 30 days on receipt of a full advance payment

Products will not be reserved

Goods, once sold, will not be repurchased under any circumstance

All customization charges are based on additional cost, we will estimate the labour involved and forward a quote accordingly

If any product has a manufacturing defect, we will immediately fix or exchange it for you, in this instance, there will be no additional delivery or collection charge. 

Exchange Policy for G.C.C. Customers

Products shipped to G.C.C. countries are not eligible for exchange, returns or refunds

Due to the increased chances of damage to products, while shipping, customers are advised to view the product in person before purchase

Design Factory Dubai L.L.C.. takes no responsibility if the product is damaged on delivery by the handlers

Design Factory Dubai L.L.C.. does not provide handlers to unload the goods upon delivery in the G.C.C. and are not liable for any damage during the offloading process on the delivery

Product Care

All products are handmade with solid wood and must be placed indoors. An antique finish is given to the items to create a vintage character. Small cracks, spacing in wood and matte stain is part of the charm. Customer is advised to visit our warehouse to view items in person before purchasing. Each piece is unique and cannot be replicated. As our products are made for indoor only, we don;t recommend to place furniture outdoor. Avoid contact with water and surface cleaning agents. Regular application of beeswax and teak oil will maintain product quality. 

Design Factory Dubai L.L.C.. takes no responsibility for damages through wear and tear and general use.